FAQ

Frequently Asked Questions

 

How do I search for a room?

You may use the Search Rooms button the main page or the sidebar search widget on any other page.

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How do I view my selected room?

Once you have done a search, selected a room, the room name will show up in your cart (sidebar). Click View Cart to view your selected room details.

 

 

 

 

 

 

 

I get an UNDEFINED error message on the CHECKOUT page. I cannot press the PLACE ORDER button. Why?

If you have securely selected a room and filled out all billing information, selected payment by credit card or bank transfer, there shouldn’t be any issues. However, if you have previously canceled your payment, timed-out of the window session or if someone else has booked that specific room while during your payment process, this error may occur.

Please CLEAR ALL BROWSING DATA or CLEAR(EMPTY) CACHES and try again.

If the problem persists please contact a representative and we will promptly assist you.

Phone Number: 02-763-1957 (+82-2-763-1957)
Email: info@bonum1957.com

 

 

 

 

 

 

 

 

I made a reservation but did not receive a confirmation email or see an ORDER DETAILS page on my browser. Did my reservation go through?

If you received a payment receipt but did NOT receive an email from BONUM1957 HANOK&BOUTIQUE, please contact a representative with your order number. We will assist you in confirming the details.

Phone Number: 02-763-1957 (+82-2-763-1957)
Email: info@bonum1957.com

 

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